General – Terms and Conditions

General Pricing

1. All prices for goods displayed on this website are shown in NZ dollars, and are inclusive of NZ GST taxes.
2. We reserve the right to vary prices from time to time at its sole discretion.

NZ Purchases – Postage and Courier costs

1. Postage and courier costs are shown at the checkout on our website.
2. Pricing is based on the location and distance from Auckland.
3. Products are dispatched via courier. Parcels are tracked but we do not require a signature on delivery of the unless unless explicitly asked by the customer. Additional costs – if any – are paid by the customer.

International Purchases – Shipping and Delivery

1. For any international orders or requests, please contact us for shipping and prices as they will often be quoted separately.

Delivery and Turnaround

1. We will process your online purchases within 2 working days following confirmation of the order and we will send you an email notifying you when your order has been dispatched.
2. We are based in Auckland, so Auckland deliveries can be expected within 1-2 days of order confirmation. Delivery to all other locations nationwide can be expected within 3-5 days.
3. In extreme circumstances, these delivery times can vary, and may take longer than what is normally expected. We will always aim to keep you fully informed if and when there are any unforeseen delays.

Back Orders

1. In rare situations where we find we are out of stock of a product size, we will notify you within two days. In this situation we will “back order” the product from our global supplier, and notify you of the time-frame for delivery.
2. At any stage, you also have the option to cancel your order and obtain a refund if the “back order” is not acceptable to you.

Returned Goods for Refund

All purchases can be returned for a refund, as long as they meet the requirements listed below:

• goods must be returned within 14 days of the original dispatch date from Mobiderm, as per the invoice date.
• goods must be “as new”, not used (beyond the trial wearing), and have all original labels or packaged attached and returned.
• until the goods arrive safely back at Mobiderm they remain the responsibility of the sender. No refunds can be given for lost or damaged items.
• Regardless of the reason for the exchange or refund, all freight charges will be at the cost of the customer.

Refunds

1. The refund value of returned goods will be limited to the cost of the item that the customer has paid, less our minimum charge of $30.00 for handling, restocking, courier and / or administration fees. We are sorry but we are unable to refund delivery costs (in either direction). Costs in returning the goods to us are the responsibility of the sender.
2. We WILL NOT  provide any form of refund for any goods that are returned with wear and tear; without the labels or packaging attached, nor when goods are returned outside the initial 14 day trial period. In this situation, we will return those same goods back to the customer.
3. Should Naturalwear reluctantly decide that goods are not in a saleable, and / or original condition, then no refund will be given. In this instance, Naturalwear offers to return the goods to the sender, at the senders cost.
4. For all refunds the following procedure will apply; a) the amount to be refunded will be deposited into your nominated bank account via direct deposit, b) please email your bank account details to; info@mobiderm.co.nz , and c) note that the amount to be refunded will be deposited into your account within 5-7 working days

The address for returned goods is;

Courier – “Online Customer Services”, Mobiderm, 120 Symonds St, Royal Oak, Auckland, 1061, NZ
Postal – “Online Customer Services”, Mobiderm, PO Box 24341, Royal Oak, Auckland, 1345, NZ.

Faulty Goods, Consumer Guarantees Act and NZ Law

• Mobiderm adheres to its obligations relating to faulty goods under the Consumer Guarantees Act and New Zealand law.
• Mobiderm operates within NZ and is bound by New Zealand law.

Copyright
The copyright for this site belongs to Mobiderm and the NZ Distributor, Medivex Healthcare Ltd.

No content, including text within and photos can be used or reproduced at all without the written permission of the Director of the company, Medivex Healthcare Ltd. We reserve all rights for any infringement!